Privacy & Data Protection Policy

M Coaching
Trading under M Consultants Ltd
Last Updated: 27 July 2026


                                                                                                                                                                                                       


Privacy Policy


M Coaching is committed to protecting your privacy and handling your personal information openly and transparently.


This Privacy Policy explains how M Coaching, trading under M Consultants Ltd ("we", "us" or "our"), collects, uses, stores and protects your personal information when you visit our website, enquire about our services or become a coaching client.


We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.


                                                                                                                                                                                                       

Who We Are


M Coaching is a trading name of M Consultants Ltd.


We provide coaching, communication development, presentation skills training, public speaking coaching, MBTI® personality assessments, workshops and related professional development services.


If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:


Email: kate@mcoaching.co.uk
Website: www.mcoaching.co.uk


                                                                                                                                                                                                       


What Information We Collect


Depending on how you interact with us, we may collect:


Information you provide


  • Name


  • Email address


  • Telephone number


  • Company name and job title


  • Postal address (where required)


  • Coaching objectives and personal goals


  • Information you choose to share during coaching sessions


  • Workshop or course registrations


  • Enquiry forms completed on our website


Coaching Information


Where you become a coaching client, we may also keep:


  • Session notes


  • Action plans


  • Progress records


  • Reflection exercises


  • Feedback forms


  • Presentation recordings (only where agreed)


These records are kept confidential.


                                                                                                                                                                                                       


MBTI® Assessments

Where you choose to complete an MBTI® assessment, we collect and process your responses solely for the purpose of providing your personality profile and coaching.


Your MBTI results:


  • remain confidential;


  • are never shared without your explicit consent;


  • are only used to support your coaching programme.


Assessment data may also be processed through authorised MBTI® publishers in accordance with their own privacy policies.


                                                                                                                                                                                                       


How We Use Your Information


We use your personal information to:


  • respond to enquiries;


  • deliver coaching sessions;


  • administer coaching programmes;


  • book appointments;


  • provide MBTI® assessments and feedback;


  • issue invoices;


  • maintain accurate business records;


  • improve our services;


  • comply with legal and financial obligations.


If you subscribe to our mailing list, we may occasionally send newsletters, speaking tips or information about future services. You can unsubscribe at any time using the link provided in our emails.


                                                                                                                                                                                                       


Our Lawful Basis for Processing


Under UK GDPR, we process your information using one or more of the following lawful bases:


Contract


To deliver coaching, workshops or services you have requested.


Legitimate Interests


To manage and improve our business, respond to enquiries and maintain client relationships.


Consent


For marketing communications, testimonials, photography, video recordings and any optional information you choose to provide.


Legal Obligation


To comply with tax, accounting and legal requirements.


                                                                                                                                                                                                       


Confidentiality


Confidentiality is fundamental to coaching.


Everything discussed during coaching sessions will remain confidential unless:


  • you give permission for information to be shared;


  • we are legally required to disclose information;


  • there is a serious safeguarding concern involving risk of harm to yourself or another person.


                                                                                                                                                                                                       


How We Store Your Information


We take appropriate technical and organisational measures to keep your information secure.


This may include:


  • password-protected computers;


  • encrypted cloud storage;


  • secure email services;


  • limited access to client records;


  • secure disposal of information when no longer required.


While we take reasonable precautions, no online system can ever be guaranteed to be completely secure.


                                                                                                                                                                                                       


Online Meetings (Microsoft Teams)


Coaching sessions are normally delivered using Microsoft Teams.


Microsoft Teams processes certain personal information, including your name, email address, meeting participation details and any chat messages exchanged during sessions.


Sessions are not routinely recorded.


Where a recording is requested for coaching purposes, this will only take place with your explicit consent before the session begins. Recordings will be used solely for the agreed coaching purpose and will be stored securely for the agreed retention period before being permanently deleted.


Microsoft processes personal information in accordance with its own Privacy Statement.


                                                                                                                                                                                                       


Email Communications


M Coaching uses Microsoft Outlook (Microsoft 365) for business communications.


Emails you send to us may contain personal information, including coaching enquiries, booking requests and information you choose to share.


We retain email correspondence only for as long as necessary to provide our services, maintain business records and comply with legal obligations.


Whilst every reasonable effort is made to protect email communications, no method of electronic transmission can be guaranteed to be completely secure.


                                                                                                                                                                                                       


Use of Artificial Intelligence (AI)


M Coaching may use artificial intelligence (AI) tools, including ChatGPT (OpenAI Business/Plus Licence) and Microsoft Copilot, to support the preparation of coaching resources, presentation materials, marketing content and administrative tasks.


Protecting client confidentiality remains paramount.


We will never intentionally enter personally identifiable client information, confidential coaching discussions or MBTI® assessment results into AI systems unless we have obtained your explicit consent or the information has first been fully anonymised.


AI tools are used to improve efficiency and quality of materials, but all coaching advice, recommendations and client communications are reviewed by a qualified human coach before being shared.


No automated decisions are made about clients using AI.


                                                                                                                                                                                                       


Payment Information


Payments may be processed through secure third-party providers.


M Coaching does not store full payment card details.


                                                                                                                                                                                                       


Sharing Your Information


We never sell your personal information.


We may share information only where necessary with trusted service providers that help us operate our business, including:


  • Microsoft 365 (Outlook and Teams)


  • OpenAI (ChatGPT) where anonymised information is used to assist with content creation or administrative support


  • Microsoft Copilot


  • accounting software


  • secure booking systems


  • payment processors


  • email marketing providers


  • MBTI® assessment providers


These organisations process information only as necessary to provide their services and are required to comply with UK GDPR or equivalent data protection standards.


                                                                                                                                                                                                       


Data Retention


We retain personal information only for as long as necessary.


Typical retention periods include:


  • Client coaching records – up to 7 years after completion of coaching


  • Financial records – 6 years (or longer where legally required)


  • Marketing records – until consent is withdrawn


  • Enquiries that do not become clients – normally up to 24 months


Information is securely deleted when no longer required.


                                                                                                                                                                                                       


Coaching Notes


To support continuity and quality of coaching, brief notes may be taken during or shortly after coaching sessions.


These notes typically record:


  • agreed goals and objectives;


  • actions and commitments;


  • progress made;


  • future coaching priorities.


Coaching notes are intended solely to support the coaching relationship and are not shared with third parties unless required by law or with your explicit consent.


                                                                                                                                                                                                       


Your Rights


Under UK GDPR you have the right to:


  • access your personal information;


  • request correction of inaccurate information;


  • request deletion of your data (where applicable);


  • restrict processing;


  • object to processing;


  • withdraw consent where processing is based on consent;


  • request a copy of your personal information;


  • lodge a complaint with the Information Commissioner's Office (ICO).


Further information can be found at:


https://ico.org.uk


                                                                                                                                                                                                       


Cookies


Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.


Cookies may include:


  • essential website cookies;


  • analytics cookies;


  • preference cookies.


You can control cookies through your browser settings.


                                                                                                                                                                                                       


Third-Party Links


Our website may contain links to other websites.


We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies.


                                                                                                                                                                                                       


Changes to This Policy


We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.


The latest version will always be published on our website with the date of the most recent update.


                                                                                                                                                                                                       


Contact


If you have any questions regarding this Privacy Policy or how your information is processed, please contact:


M Coaching
Trading under M Consultants Ltd


Email: kate@mcoaching.co.uk


If you remain dissatisfied, you have the right to contact the Information Commissioner's Office (ICO):


https://ico.org.uk